Refund policy

We want you to love your Strange Metal jewelry. If something isn't right, we're here to help.

30-Day Returns

We accept returns within 30 days of delivery.

To qualify for a return, jewelry must be unused, unworn, and in its original condition.

To start a return, contact us through our website with your order number. Once your request is approved, we'll provide instructions and a US return address.

Please don't send returns without contacting us first.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

If an item arrives damaged, defective, or incorrect, we'll arrange an appropriate resolution at no additional cost to you.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

Approved refunds are issued to your original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photographs of the issue.

We'll work with you to resolve the problem.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Orders can be canceled before they're processed for shipment. Once an order ships, our standard return process applies.

Contact

For questions about returns, refunds, or cancellations, please use the contact information provided on our website.